FAQs

About Euro Gift Lighters

Our journey began with a simple observation: while lighters are everyday items, they’re also personal accessories that people carry and use daily. By transforming standard lighters into customized pieces through expert engraving, we create meaningful keepsakes that blend functionality with personal expression. Our focus on lighter engraving allows us to perfect this specific craft, ensuring each piece tells its own unique story and is a perfect gift for your loved ones.

Of course, if you visit our Create Your Lighter section, you will be able to use our designer app to create a custom lighter matching your needs, wishes and requirements.

The preview that you see when you complete your design is essentially a close up preview of how your lighter will look like. However since we are engraving images and text onto the lighters surface, we may make some small modifications to make the final design look even better. You can view all our existing designs in our Art Gallery section or on our Instagram. 

Payments

We are accepting all major credit cards Visa / Mastercard / American Express, as well as mobile payments – Google Pay & Apple Pay.

We use Stripe to process all payments. We do not store any of your payment information on our servers.

We do, but refunds depend on the case by case basis, and need to be requested within 14 days of receiving a shipment or with a proof of shipment not being received. Reach out to our support team for further information.

Your Account & Orders

Creating account is not required, we ship all our orders without registration.

You will receive an email with the tracking number for your order which you can enter here to receive tracking information. If you cannot find your tracking number you can reach out to our support team.

Feel free to reach our support via email through our support section or by using the live chat widget available on the bottom right of the screen and they will be happy to help. Alternatively you can order a premium design-for-you service by clicking here where we will design your lighter for you based on your requests.

Shipping & Returns

We offer free shipping to all EU countries.

All our shipments within EU arrive within 7 days from the day of being shipped.

The lighter is created within 24 hours of receiving your order, and shipped within 48-72 hours, depending on the day of the week. We do not ship over weekends, but we do process the orders during weekends.

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